FAQ:

1. Why buy from nomesmoments.com?
All products offered on nomesmoments.com are products made by master craftsmen and women on the Balearic Islands and have the following characteristics:
-They are healthy
nomesmoments.com organic products are healthier as they are free of persistent toxic residues from pesticides, antibiotics, synthetic fertilizers, additives and preservatives, many of which are used in conventional agriculture and could harm our bodies.
As they contain no artificial substances, nomesmoments.com foodstuffs come from organic farming and are correctly absorbed by the body without altering metabolic functions. According to nutrition specialists, many degenerative diseases originate in food.
Another feature of organic farming offered by nomesmoments.com is that, by cultivating food in soil balanced by natural fertilizers, the products are more nutritional as they contain higher vitamin levels – especially vitamin C – essential minerals – calcium, magnesium, iron, chromium –, antioxidants – helping to prevent certain diseases such as cancer –, carbohydrates and proteins.
-They contain no synthetic additives
NomesMoments organic foodstuffs contain no synthetic additives that can cause health problems such as heart failure, osteoporosis, migraines and hyperactivity. It should be highlighted that organic products grown without the use of agrochemicals, respecting natural rhythms and without additives, are balanced and highly nutrient-rich. In turn, different studies have shown that the use of synthetic substances in crops or food production or later preservation is not essential. There is no need to look for out-of-season products to fulfil our body’s nutritional needs.

-They contain no pesticides
Hundreds of chemical pesticides are frequently used in conventional farming leading to pesticide residues appearing in foodstuffs from this type of agriculture which we ingest daily. Different toxicology reports show the relationship between pesticides and certain pathologies such as cancer, allergies and asthma. In turn, use of these substances damages the environment and carries additional costs to society which has to eliminate the residues pesticides leave in nature.

-They contain no genetically modified organisms
In nomesmoments.com organic farming GMOs (genetically modified organisms) are not permitted. GMO farming may have negative consequences for the environment and there is a lack of research on long-term effects from genetically modified farming; nonetheless, there are signs that they have an effect on metabolism.
Genetically modified organism farming leads to genetic uniformity and, with this, towards genetic erosion which means a loss of variety with large areas of a single crop. nomesmoments.com organic farming wants to preserve and promote genetic variety of species and types and, with this, the richness of farming landscapes.

-They contain no antibiotics
At nomesmoments.com we are concerned with the increasing use of antibiotics in traditional farming and the possible effects on human health. European regulatory control standards prohibit the use of antibiotics in organic farming, a fact benefitting consumer health. Veterinary treatment given to livestock, with very specific exceptions, is in many instances homeopathic. This means that animals are cared for through prevention, avoiding the administration of antibiotics, tranquillizers or hormones.

-They are sustainable with the Environment
Respecting the environment is one of nomesmoments.com organic farming maxims.
nomesmoments.com organic farming is entirely respectful with fauna, generating the lowest aerosol pollution, producing less carbon dioxide, preventing global warming, not generating polluting residues and helping with energy-saving and governments, since renewable resources are fully used in farming and producing the products.
It should be highlighted that reduced biological diversity is one of the main environmental problems today. nomesmoments.com promotes organic farming which preserves seeds for the future, in this way halting the disappearance of some high nutritional and cultural varieties.

-They have top quality levels
nomesmoments.com organic foodstuffs come from organic farming that uses a top-reliability production system since it is subject to traceability from the field to the table via European Regulations 2092/91. All agents involved in the food and agriculture chain are subject to control and inspection of the raw material used, the production process, packaging, labelling, etc. via accredited control and certification companies.

-They respect animal welfare
European regulations include specific measures for organic livestock with regards to farm habitability so as to avoid animal stress and strengthen growth in semi-freedom. nomesmoments.com boosts this type of cattle breeding allowing animals to grow at their natural rhythm and in appropriate life conditions. Animals are not artificially or intensively manipulated in order to achieve greater production since, amongst other things, neither artificial insemination nor hormones are used.
The food for these animals is based on natural pasture, milk, preferably from their own mother, and organic feed and fodder free from pesticides, fertilizers and GMOs. It is important to highlight that a well-cared for unstressed animal produces more and is healthier.
Another feature of nomesmoments.com organic farming is its strengthening of local varieties which are those to have best adapted to conditions in the area.

-They respect Nature
nomesmoments.com organic farming fertilizes land and halts desertification; it favours water retention and does not pollute aquifers; it boosts biodiversity; it maintains wild animal habitats, allowing and favouring the existence of different species; it respects natural crop cycles, avoiding degradation and pollution of ecosystems; it favours biodiversity and ecological balance via different practices: rotations, associations, green fertilizers, hedges, extended cattle breeding, etc.; it boosts natural soil fertility and the productive capacity of the farming system; it recycles nutrients, incorporating them again into the soil as compost or organic fertilizers, and it uses natural resources optimally. In short, nomesmoments.com respects the balance of nature, contributing to preserving the ecosystem and sustainable rural development.

-They taste better
By being made in a more artisan and careful way, nomesmoments.com organic products recover original tastes and have a better flavour. Due to plants only being regenerated and fertilized organically, they grow healthier and develop better, preserving authentic aromas, colours and flavours. For this, many consumers prefer organic food since they preserve the real taste of every ingredient and means traditional food flavours are recovered. In addition, nomesmoments.com organic food is better preserved than conventional food. In turn, the organic products offered on nomesmoments.com taste better and are tastier than conventional foodstuffs; you only need to try them and compare.

2. Is it safe to buy on nomesmoments.com?
In accordance with what is set out in Organic Law 15/1999 dated December 13th on Personal Data Protection (hereinafter the ‘LOPD’), nomesmoments.com notifies users/clients that all personal data provided over the website are incorporated into a file, created and maintained under nomesmoments.com responsibility.
The personal data will be used to manage offered services, process orders, perform administrative tasks, as well as send technical, commercial or publicity material via ordinary or e-mail to clients or users on products that may be of interest to them. This acceptance may always be cancelled.
NOMES MOMENTS guarantees the confidentiality and security of personal data when the latter are subject to processing in that it has processing policies and security measures in place referred to in LOPD article 9 and legislated in detail by Royal Decree 994/1999 dated June 11th whereby the Security Measures Regulation on automated databases containing personal data is passed (hereinafter the RMS). The processing policies and security measures in place at nomesmoments.com avoid alteration, loss, storage or unauthorised use on their personal data.
Responding to forms provided for receiving information on products marketed by nomesmoments.com, as well as any other survey which may be provided in the future, is entirely optional. However, user/client refusal to provide certain information may mean the service offered by nomesmoments.com is unable to be performed. Users may exercise their access, rectification, cancellation and, where applicable, opposition rights for processing of their personal data in the terms and conditions set out in the LOPD.

3. How do I order?

In order to be able to place an order with nomesmoments.com, you will be asked for your username and password before starting the purchase procedure. Once the information entered by clients is verified, they may select the products they would like from the list.
All selected products will be placed in the shopping cart and, in this way, clients may see the selected products before finalising the purchase.

4. Why do I need to register with a username and password?
Registration with nomesmoments.com is free. Clients will have access to their personal information, via password, and may change the information at any time. The aim of registration is for delivery of products and offers and for invoicing. Registration is not obligatory (unless making an order). Cancellation may be carried out at any time.

Registration means we can offer a more tailored service. Information we receive when registering will be completely confidential and people outside nomesmoments.com will not have access to this information.

5. I have forgotten my password, what do I do?

Clients will have the chance to recover their password, where it has been forgotten, by entering their e-mail. Automatically, clients will receive an e-mail from nomesmoments.com with their password to be able to connect again.

6. What is product availability like?
nomesmoments.com will create series of certain products, the commitment acquired by nomesmoments.com in sales and dispatch of the merchandise offered is subject to stock of the advertised product and its availability whilst stock lasts, therefore nomesmoments.com, in its customer quality and service commitment, always tries to ensure availability of advertised products. However, where there are exceptional circumstances of multiple interactive orders or others causing lack of stock due to its type, nomesmoments.com will contact consumers and offer them the option of reserving said product or the order for said product agreed between the parties will be cancelled in accordance with the present clause, customers being refunded in full for the item without the right for either party to claim compensation for any contract incompliance, resultant damage or lost profit.

7. How can I pay for my order?

Payments will be made with a Visa Credit Card, except in special circumstances where nomesmoments.com authorises a bank transfer, depositing the product cost in an account specified by nomesmoments.com before dispatch.

Credit Card payments require a fixed-line contact telephone number in Spain in order to perform dispatch and only accepted with 3-D Secure, i.e. when the cardholder has been verified.

8. Are VAT and transport included in the price?

Transport and VAT are included in the price, the corresponding payment being made. The published price includes Value Added Tax (VAT).
Purchases made by VAT taxpayers (companies, institutions, organisations…) resident in the European Union, outside Spanish territory and holding Tax ID (NIF) within the EC will be exempt from VAT payment, the delivery of said document via e-mail to HYPERLINK "http://es.mc258.mail.yahoo.com/mc/compose?to=pedidos@nomesmoments.com" \o "http://es.mc258.mail.yahoo.com/mc/compose?to=pedidos@nomesmoments.com" pedidos@nomesmoments.com or fax to 91 532 31 32 being a required condition.

9. How are the purchased products delivered to their destination?
The products nomesmoments.com offers for their diversity and production times will come from source and sealed by the same master craftsmen and women.
The order will be delivered in the location given by clients and a signature and DNI (ID Card) will be necessary to receive the merchandise. The order will be dispatched in 2 to 7 working days from confirmation of payment, except where a product may have a longer dispatch time due to its characteristics. There are no deliveries on Saturdays, Sundays and holidays and are counted as non-working days.

10. Order deliveries from nomesmoments.com in Spain and Europe.

nomesmoments.com will provide service to Spain and Europe via the website. For order deliveries to Ceuta, Melilla, the Canary Islands and the rest of the world, specifically order via: pedidos@nomesmoments.com

11. What are Mail Offers?
Our customers may choose to register to receive nomesmoments.com best offers in their e-mail; this is a simple way to be aware of new product and special series information. Only a valid e-mail address and singing-up is required.